Led by Dr Carman LEE, Dr Yuk-Ming TANG & Dr Pai ZHENG, this research project uses AI assisted image recognition and statistical techniques to establish the relationships between features of non-verbal communication (facial expressions, body posture and gestures) of customers and their satisfaction with products/services. In addition, an intelligent system will be developed which users can obtain useful information such as customers’ satisfaction by their expressions, body posture and gestures as well as the online customer review.
Based on the non-verbal communication of human, the team has exploited a system of Human Robot Collaboration which demonstrates how the robotic arm assists human by a gesture. This study can help the team to get a holistic scene understanding that contributes to proactive Human-robot collaboration.